Throughout my 30 years in the human behavioral assessment industry, I’ve spent countless hours researching soft skills and behavioral styles, motivators, and emotional intelligence—some of the things that makes individuals unique.
It’s become clear to me just how few of us in society are truly able to think into the future. From a neurological standpoint, this is not surprising, as the brain is wired to store past experiences and use them as a library to understand and react to life as we move forward. It is not wired particularly well for projecting future events.
The ability to see past the immediate circumstances of life and envision the future in rich detail is quite rare.
In fact, as a skill, futuristic thinking is exceptional. According to research by TTI Success Insights, less than 3% of the people in the U.S. have some mastery or mastery of this skill. On a 10-point scale, the mean of people who possess futuristic thinking as a developed skill is only 2.8.
And yet, you do not have to be a completely futuristic thinker to spend time considering the future of work. Why is this important? Because the workforce is dynamic, constantly changing due to market pressures, demographics, and the move to a more tech-based economy. Staying abreast of potential changes will put you into a stronger, more lithe position to adjust quickly. I see three trends here:
1. THE RISE OF INTANGIBLE WORK
The future of work will entail the continued migration from tangible work, like manufacturing, to more intangible work throughout the world. In the U.S., for instance, a lot of our manufacturing has gone away and become more automated. We are going to see developing countries follow the U.S. in this trend.
As a result, more soft skills are going to be required in the world of work in the future. Therefore, work is going to become more service-related, more relationship-based. For workers, they are going to have to develop more of these skills to continue to perform at work.
These skills are not curriculum-based; they are not learned in a classroom. They are learned on the job and in life, through activities. So as companies, we are going to have to begin providing more activities as part of work that are going to help us build these skills, like building a team and influencing others.
2. ALWAYS BE LEARNING
Jobs of the future are also going to require continuous learning. Workers must therefore have a positive attitude toward continuous learning and be willing to embrace consistent advancements in the skills they must possess.
For large corporations, the real bottom line of the future of work is that they will have stronger teams, those built on a solid foundation of skill-based learning and have much closer relationships to their customers.
Also, I really believe as work continues to evolve, companies that find success will be those that know how to service their customers. Their customers are the true beneficiaries of this new relationship with the people. Given the rise of technology and social media as the domain of the people—and customer—if companies don’t have those highly developed soft skills, both internally and externally, then one negative brand interaction can go worldwide in a minute, causing severe damage to the brand.